Who are we?
We are an industry leading online jewelry retailer specializing in personalized jewelry, family jewelry and fine jewelry. Our company is made up of experts in jewelry design, jewelry manufacturing, customer service and Internet technologies.
Our Core Values
- Give our customers the best value for their money
- Provide our customers with superior support and service
- Ensure that our Jewelry is of the finest quality
- Make the online shopping experience as enjoyable and risk free as possible
Why choose Jewlr.com?
We believe that to succeed as a leading online jewelry store, we have to give our customers what they are looking for:
- The lowest possible prices on quality items
- Personal customer service to answer questions and deal with issues
- Great product variety and choice
- Easy returns, lowest price guarantees, fast and free shipping
We are able to deliver on these desirables by creating a unique store built on the latest technology and innovative manufacturing. We can guarantee that our prices are the lowest because we do not have the overhead of a brick and mortar retail store. Our innovative order management process ensures that we do not have to warehouse or hold costly inventory. Our customer service department uses advanced messaging and live communication tools to ensure that we are able to respond to our customers as soon as practical.
See more about what our customers say about us.
Giving You The Best Prices
We would like everyone to believe that we have a “secret sauce”, but in reality, we are using a simple, but powerful formula. It is summarized in our company mantra:
“Give our customers the lowest prices on the best merchandise and make sure that they get the best support throughout the process”.
Here is how we do it:
- We keep no Inventory, all of our jewelry is manufactured on demand and shipped directly from our manufacturers. So unlike most of our competitors, you dont have to help us pay for warehouse space or finance costs for inventory. We are electronically linked to our factory and suppliers and production of your item begins immediately after you place your order.
- We do not have an expensive retail store. We operate just online. We do, however, encourage you to go to your local mall or jewelry store and see what they offer, then make a not of all the details (metal quality, gemstone quality, the size that fits you and most of all the price) and then come back to us and order your item at a guaranteed fraction of the cost
- We manufacture our own jewelry. There is no middleman. In fact, in most cases there are multiple middlemen that you pay for. We keep it very simple and pass on the cost savings to you, the customer.
- We offer a money back guarantee and a one year warranty, so it is vital that we only work with the best jewelry craftsmen.
- We do not splurge on expensive advertising such as newspaper, TV and radio ads. We do use very focused online advertising and we get a ton of referrals from satisfied customers
We Are Always Available to Support You
Our goal is to make you, the customer, happy and satisfied. We have invested heavily in customer support technology and expert jewelry consultants. Our Customer Service Team is available to give advice before you make a purchase and to assist you in the event that you are not satisfied. You can call our Toll Free number at any time (after hours we still get notified if you leave a message). Please call 1-866-610-8482 or chat with us live by clicking the ‘Chat Live’ icon at the top right hand corner of your screen. You can also send us an email at customerservice@jewlr.com and we will respond to your request.
Tony Davis
CEO
Jewlr.com
