Jewlr Warranty Policy
Sparkle with Confidence –
At Jewlr, we take pride in crafting high-quality jewellery made to last. Our warranty includes one year of coverage on all our jewellery, and our Luxury Bridal Collection diamond engagement rings offers a lifetime warranty. Whether shopping for yourself or a loved one, feel confident with your purchase, knowing you're covered.
If you need assistance, please use our Request Repair Form, or contact our customer service team at 0-800-368-7402 or support@jewlr.com with your order number.
What Is Covered
While we value attention to detail, occasional slips can happen. Our warranty includes:
Manufacturing defects like metal, gemstone, or setting issues
Craftsmanship problems affecting durability or functionality
Damage during shipping or transit
What’s Not Covered
Our warranty does not extend to everyday wear and tear. Here's what's not included:
Normal wear such as scratches, dents, and discolouration
Tarnishing of silver or plated jewellery – this is a natural process
Damage from accidents, improper care, or misuse
Loss or theft of the jewellery
Third-party alterations or repairs
One-Year Jewellery Warranty Details
Special Warranty for Materials
What Could Void Your Warranty
Certain things can void your warranty:
Unauthorised Repairs or Resizing: Repairs or adjustments made by anyone other than Jewlr will void the warranty
Improper Use: If your piece is damaged due to improper handling or care, it won't be covered
Shipping & Warranty Terms
Within 99 days
We will cover the shipping costs.
Repairs during this period receive free shipping to and from our Toronto production site.
After 99 days
Shipping costs are on you.
For all warranty claims, including replacements, you must ship your original piece to us for assessment.
Out-of-Warranty Repairs
If your piece is out of warranty, don't worry! You can still send it to us for repairs (fees apply). Contact our customer experience team for a quote and instructions on how to send it in.
How to File a Warranty Claim
We make it easy to file a warranty claim. Once we have your info, we'll take care of the rest and direct you through the process. Easy as that!
Website
File a claim directly through our website here. You will need your order number and photos of your concerns.
Contact us at support@jewlr.com with your order number and photos of your concerns.
Additional Caveats
Resizing Limit: Rings can only be resized once within two full sizes. After that, any further sizing requires a remake, which will be charged at 30% off the current price of the piece.
LUXURY BRIDAL COLLECTION
LIFETIME WARRANTY
What's Covered
Our Luxury Bridal Collection diamond engagement rings come with a limited lifetime warranty, offering exceptional peace of mind for your most cherished purchase. This warranty covers:
- Manufacturing defects such as metal (cracks or breaks) or setting issues (damaged prongs)
- Craftsmanship problems affecting durability or functionality
What's Not Covered
While our warranty provides extensive coverage, some exclusions apply:
- Loss of the stone or the entire ring
- Damage from third-party resizing or repairs
Important Notes
- Exclusive Maintenance: Jewlr must complete all repairs and resizing to maintain your lifetime warranty
- Non-Covered Repairs: Repairs or adjustments made by another jeweller will void your warranty
The Luxury Bridal Collection lifetime warranty reflects our commitment to quality and ensures your engagement ring remains as stunning as the day you received it. For assistance with your warranty, contact us at support@jewlr.com
