Frequently Asked Questions

Our PRISM Collection is Made with SWAROVSKI ZIRCONIA. Stones made with Zirconia, sometimes referred to as Cubic Zirconia, are flawless competitors to Diamonds. The SWAROVSKI ZIRCONIA stones used in our jewelry are cut using the Swarovski Pure Brilliance cut which offers the same brightness (brilliance) as the highest brilliance cut Tolkowsky Diamond. You can choose from 11 different colors to create a totally unique design.

No, SWAROVSKI ZIRCONIA is made from Zirconia which has many properties that are similar to a Diamond and in many cases is visually indistinguishable from a Diamond.

When you personalize a ring on jewlr, you will see a "preview" of your item with your customizations. This preview is created to give you an idea as to what your item will look like. The actual manufactured item will look very similar (in most cases much better!!) than the the preview image.

Family Jewelry can be a ring, necklace or bracelet, for a grandmother, mother, or daughter that is set with the birthstone of each family member some of which may be engraved with each family member's name. All Family Jewelry products carry a theme surrounding families.

A Mother's Ring is one that contains 3 or more gemstones; each of which represents the birthmonth of the Mother, Father, child or children.

This special ring features the gemstones of the Grandparent's children and her children's child or children. Alternatively, it can feature just the grandchild or grandchildren's birthstones. Styles range from 5 to 12 gemstones.

A Daughter's Ring has 3 gemstones, with a predominant birthstone representing the daughter's birthmonth. Two smaller birthstones represent the birthmonth of the Mother and Father.

A couples ring is a cherished keepsake between sweethearts; these rings have 2 stones representing the birthmonth of the sweetheart or parents.

Birthstones are gemstones that are traditionally associated with the twelve birth months of the year. Birthstones are available as genuine or synthetic gemstones.

Genuine gemstones are rarer and more expensive than synthetic gemstones. Diamonds, Sapphires, Emeralds and Rubies are offered as an additional upgrade at an additional charge.

The only difference is that synthetic gemstones are grown in a laboratory vs. genuine gemstones that are formed in nature. In order for a laboratory grown gemstone to be called synthetic, it must have a genuine counterpart and must match in chemical and physical properties i.e. crystal structure, chemical composition, hardness etc.

Genuine gemstones have taken millions of years to form, deep within the earth. During the formation, different oxides have mixed, creating different colors within the same gemstone group e.g. sapphires (pink, yellow, purple, blue etc). However, because these oxides enter in different quantities the colors between the same gemstone e.g. blue sapphire, can widely vary and are difficult to match in a piece of jewelry. No two genuine gemstones are identical.

The benefits of synthetic vs. genuine is that the colors in synthetic gemstones are consistent and can be easily matched. They are also more affordable than a genuine gemstone of the same size, color and quality e.g. ruby, sapphire and emerald, since the colors of synthetic gemstones usually replicate a fine quality genuine gemstone.

The term "karat" designates the amount of gold found in a piece of jewelry: 24 karats is pure gold, but since pure gold is too soft to produce jewelry, it is generally mixed with other metals to produce a harder, more workable alloy. While 14 karats (14k) indicates that 14 parts out of 24 are gold, the other parts being made up of the other metals. Similarly, 10 karats (10k) indicates that 10 parts out of 24 are gold.

Only a silver item that contains 92.5% silver can be referred to as, or stamped sterling silver. The remaining 7.5% is an alloy, usually copper, to increase the hardness. The stamp can appear as 925, .925 or 92.5, as opposed to a karat stamp. Although this is the standard for the United States other countries may have lower grades.

Yes, it is in the nature of silver to tarnish. Any mild jewelry cleaner will remove the tarnishing. However, if silver is used or worn daily, it will not tarnish due to the constant natural polishing action of wear.

Pending on the style and design of the item, we offer rubies, sapphires, emeralds and diamond as optional upgrade stones.

Pending on the style and design of the item, we offer SI2-I2 H-J diamonds as an optional upgrade stone for Family jewelry.

No. For warranty and integrity purposes, you must select either all synthetic stones, or all genuine stones, when choosing a family jewelry product. When selecting genuine stones, you may choose to upgrade genuine stones to a more precious stone if this option is available, i.e., upgrading white zircon to a diamond. Additional charges may apply; please refer to the specific style for available options and charges.

With the exception of the Prism Collection rings, which are only available with SWAROVSKI ZIRCONIA stones, all other family jewelry products can be ordered with genuine stones.

Yes, all styles are available in either 10kt or 14kt gold.

Possibly. All of the personalized items have been specially designed to combine the style of the item, stones and personalization into the most complementary product. There may be certain styles where additional characters may be allowed. Please email us with the specific item style code and desired number of characters when inquiring.

No – personalization can be letters, numbers or symbols (such as periods and dashes). Spaces count as characters. Personalized Family jewelry styles may also be ordered without personalization. Please refer to the specific style page.

Base engravings are available on many, but not all family jewelry rings. If the personalization wizard allows for a base engraving, then it is available for that particular ring; otherwise it is now.

Numbers, symbols and spaces are not available when ordering a personalized Name Necklace, Pendant, Bracelet or ring, only letters. Select symbols are available when ordering a Message Band.

Additional charms are available, however, a gemstone must be selected for each charm, and this option is only available once you have already purchased a bracelet. The original bracelet must be returned to the manufacturer to have the charm(s) added. Additional upgrade charges still apply for genuine diamonds and precious gemstones.

All orders placed during regular business hours will be processed within 24 hours. All orders placed on Saturday, Sunday, or holiday will be processed within 24 hours on the following regular business day. The approximate delivery time commence once your order has been processed.

Yes. We can resize the ring for you. We offer free ring resizing for up to 30 days after purchase. You will be responsible for any shipping costs and there may be an extra charge if the ring needs to be re-engraved (only applies to engravings on the base inside the ring).

Only some Family Jewelry items can have additional stones and/or names added. There is an additional charge to add a stone and/or name, plus there may be an additional charge if you wish to add a genuine diamond, emerald or ruby. Please refer to the specific style for available options and charges. A new item will be made if adding a stone and/or name to a family ring or pendant.

Yes. The manufacturer reserves the right to repair their items. The repair may require the manufacturer to remake the item rather than simply repair it, in which case the original item will not be returned.

The ring should be returned to the manufacturer for repair.

Yes, your Family or Personalized Jewelry item is under manufacturer's one year warranty against manufacturing defects. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than the authorized manufacturer.

As with any fine jewelry, each piece of your sterling silver or gold jewelry should be stored individually (either in its own soft pouch or in a separate compartment in a jewelry box). Scratches will occur if you allow the pieces to rub against one other. Due to the wear and stress that can be caused to jewelry, we recommend that you remove your jewelry at the end of the day and store it as noted.

Avoid contact with chlorinated water and household cleaners such as bleach or ammonia.

If your purchased item contains gemstones, we recommend that you have the claws checked on a regular basis. Should you be informed that a stone is loose or repair work is necessary to the claws, please return it to the manufacturer.

Jewlr will ship to virtually any address within US and Canada. However, our logistics partners are unable to ship to P.O Boxes or APO/FPO addresses.

Please allow approximately 1 to 2 weeks for manufacturing plus another 1 - 5 business days for delivery. Estimated manufacturing times are listed for each item on their item page. While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee delivery within these estimated times. Keep in mind that all of our items are personalized and made to order. Please allow sufficient manufacturing and shipment time when placing your order.

Yes, as long as your item has not been shipped yet, we can upgrade your shipping method. Please contact a customer service representative.

Yes, if your order is shipping to an address other than the billing address on your credit card we may contact you to verify the alternate address with your credit card company. You can have the item shipped to any address in US and Canada.

There will be no Saturday / Sunday / Holiday deliveries available. All shipments will be delivered during weekdays subject to the courier’s delivery schedule.