Not completely satisfied?
We are here to assist you with any issues that may occur after you purchase and receive your item
Repairs and Defects
Our dedicated Quality Assurance team inspects every item to ensure that you receive a defect free quality piece. In the rare event that your item is defective, it will be repaired at no charge at any time within the 30 day period following the shipment date. Our customer service team will be there to immediately assist you in getting your item repaired.
If a defect occurs after the initial 30 day period following shipment, and within a year from purchase, we will be happy to repair your item free of charge, however, you will be responsible for shipping the item to and from our repair facility.
Returning any item within 30 days.
If for whatever reason you are not completely satisfied with your order, you may return it for a full refund of the purchase price (minus original shipping charge, if any) within 30 days of the original shipment date.
We will still accept your return even if the item is personalized and engraved!
The Fine Print
All returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund. Any promotional gifts must also be returned with your item, or you will be charged the retail value of the gift.
You are responsible for the return shipping cost. Jewlr may also provide a prepaid shipping label for a nominal charge.
You must obtain a Return Merchandise Authorization (RMA) number from Jewlr before returning merchandise. We will NOT accept any returned merchandise without an authorized RMA number. To obtain an RMA number, please contact a customer service representative at 1-866-610-8482, or send an email to returns@jewlr.com indicating your name, order number, reason for return and contact information.
Upon receipt of your return, all merchandise is visually inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unused condition means that there are no scratches, marks, or blemishes on the items. Non-returnable items include items that have been abused or modified, re-sized, or altered in any other way. Upon acceptance of your return, a refund will be issued to the original form of payment. Note, it may take up to 1 week for your bank or financial institution to process the refund and for it to appear in your account. In some rarer circumstances, it may take up to one monthly billing cycle for your credit to appear.
The returned item must be postmarked within 30 days after the original shipment date, or a 25% restocking fee will be applied to the return.
You may also send in an item for exchange or repair. Any item deemed to be a manufacturer’s defect will be repaired by Jewlr at no charge within 30 days of the shipment date. Please call our Customer Service Line (1-866-610-8482) to arrange for an exchange or repair. Jewlr will pay for the return shipping cost for exchanges and repairs due to manufacturer’s defects within the 30 day return period.
