We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any) within 99 days of the original shipping date.
To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an optional shipping label for a nominal charge (the cost of the label will be deducted from your refund). If you require assistance, please email us at email@example.com.
Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweler are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
The item being returned must have the jewelry tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.
Every Jewlr item is made to order and unlike most Jewelry stores, our no hassle return policy includes engraved and personalized items. We do, however, reserve the right to charge a 25% restocking fee in the rare case where a customer takes advantage of this policy by ordering numerous personalized items for the purposes of comparison or sizing. If we feel this is the case, we will contact the customer prior to accepting the order.