Can I Change The Chain Length?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once production has started, no further changes or cancellations can be made.

To check your order status, use the Check Status link found in your order confirmation email or log in to your account on our website.

If your order has not yet entered production, we recommend requesting the change as soon as possible, as orders can move into production quickly.

To request a change, click here.

You can also use the order change link found in your confirmation email to submit your request.

If you have already received your order and would like a different chain length or style, you can submit a request using our repair form. Please note that additional charges and shipping costs may apply depending on the requested change.