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Returns & Orders
99-Day Return Policy
We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99-day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any) within 99 days of the original shipping date. Upon receipt of your return, items are inspected for signs of wear or damage. If accepted, refunds will be issued to the original form of payment.
Jewellery Tags & Watch Authenticity Tags
Certain jewellery pieces have an attached jewellery tag or watch authenticity tag — do not remove this tag unless you intend to keep your item(s). These items must have their jewellery tag or watch authenticity tag intact to be eligible for a return. The tag's thread is extremely thin and will not impact how your jewellery fits.
Need to make a return or change your order? Use the request forms below to get started. For further assistance, please contact customer service at firstname.lastname@example.org or 1-866-610-8482.
Request to Return
Complete this form to return an item you have purchased from Jewlr for a refund.
To be eligible for a refund, your item(s) must be in a new and unworn condition, have the jewellery tag or watch authenticity tag still attached (if applicable), and be within 99 days of the original shipping date.Return Request Form
Request to Repair
Complete this form to submit a request to repair an item purchased from Jewlr.
All jewellery and watches include a FREE 1-year manufacturer's warranty. We also offer repair services beyond the warranty period at an additional cost. For more information, please click here.Repair Request Form
Request to Resize
Complete this form to submit a request to resize a ring purchased from Jewlr.
We offer one FREE resizing within two full sizes of your ring within 30 days of the original shipment date, including engraved items. To determine your correct ring size or for more information, please click here.Resize Request Form
Request to Change Order
Complete this form to make a change or adjustment to a current Jewlr order in progress.
To be eligible to make an order change depends on where in the manufacturing process your order is when you make the request. Please note that any change may also delay your estimated shipment date.Order Change Request Form
Frequently Asked Questions
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