Messaging Privacy Policy
This Messaging Program Privacy Policy explains how Jewlr collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Attentive acts as our service provider and data processor of your information.
Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Consent for Data Collection and Messaging
By signing up for our Messaging Service, you provide express consent to receive marketing messages from Jewlr. We maintain records of your consent, including the date and method of opt-in. Consent to receive automated marketing text messages is not a condition of any purchase.
Use of Information
We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to enhance Messaging Service features and customize and personalize your experiences on the Messaging Service.
Sharing of Information
We may share, transfer, or disclose your information if you consent to us doing so, as well as in the following circumstances:
- Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
- Legal Requirement and Protection. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
- Aggregate or De-identified Information. From time to time, we may share aggregate or de-identified information about the use of the Messaging Service, which may be shared with third parties, including advertisers, promotional partners, and sponsors.
Cross-Border Data Transfers
Your personal data may be stored and processed outside Canada, including in the United States, and may be subject to the laws of those jurisdictions. By using the Messaging Service, you consent to the transfer of your personal data outside Canada.
Exclusion of Opt-In Data Sharing
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access.
Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
Retention of Information
We retain your information for as long as you participate in the Messaging Service or as required to comply with applicable legal obligations. Specifically, we retain data for up to 12 months after opt-out unless a longer period is required by law. We also retain and use your information as necessary to resolve disputes, protect our rights, and enforce our agreements.
Your Rights and Choices
Under PIPEDA, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent and request deletion of your data.
Opt-Out Process
You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may also opt-out by emailing support@jewlr.com or adjusting your preferences in your account settings.
Customer Care
If you are experiencing any problems with the Messaging Service, please visit Jewlr Helpdesk and submit the details about your problem or your request for support, or email support@jewlr.com.
Main Privacy Policy
By signing up to receive text messages from us, you also agree to our main Privacy Policy.