Can I Make A Change To My Order?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once production has started, no further changes or cancellations can be made.

To check the current status of your order, use the Check Status link included in your order confirmation email or log in to your account on our website.

If your order has not entered production, please contact us as soon as possible to request your change. Because our jewellery is made to order, orders can move into production quickly.

You can also request the change here

Once an order has entered In Production status, we are unable to make changes to the order.

If your order has already been completed or shipped and you would like to request a resize, stone change, metal change, or another modification, you can submit a repair request using our repair form.