Order Information

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

Yes we do, using USPS.

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...

If you need help finding your order number, you can first check the Check Status link found in your order confirmation email. This will allow you to view your order details and current status. If you...

We offer a free one-year warranty on all jewellery purchases against manufacturing defects and workmanship. Our Luxury Bridal Collection diamond engagement rings also include a free lifetime...

To request a repair, please use our Request Repair Form, or if you are unsure if your item falls under the manufacturer's warranty, contact our customer service team at 1-866-610-8482 with your order...

We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

The best way to place an order is online so you can see your personalised item If you are having trouble, please call our Customer Service line at 0-800-368-7402 where our team will be able to help...

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...

Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...

Yes, you can upgrade your delivery method, as long as your order has not been shipped, and if expedited delivery options are available for your address. To upgrade your delivery method, please click...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...

If you need help finding your order number, you can first check the Check Status link found in your order confirmation email. This will allow you to view your order details and current status. If you...

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or make a change to your order. However, some orders may enter production sooner, and once...

For Tungsten, Cobalt or Ceramic rings we offer an exchange program. Due to the nature of tungsten, cobalt and ceramic, we are unable to resize these rings. Please contact our customer service team...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

To request a repair, please use our Request Repair Form, or if you are unsure if your item falls under the manufacturer's warranty, contact our customer service team at 1-866-610-8482 with your order...

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or make a change to your order. However, some orders may enter production sooner, and once...

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Refunds are issued on returned items. Delivery is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...

RETURN PROCESS To initiate a return, please complete our Return Request Form. Once submitted, a member of our Customer Experience team will contact you via email with detailed instructions, including...

Yes, you can upgrade your delivery method, as long as your order has not been shipped, and if expedited delivery options are available for your address. To upgrade your delivery method, please click...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...

Once your order has shipped, you’ll receive a delivery email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...

Refunds are issued on returned items. Delivery is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

Yes! We offer FREE standard delivery in the US, Canada, UK and Australia.

The delivery and processing times depend on the items you're ordering. All of the items on our website will have an estimated ship date. This date will indicate when the item is expected to be...

We are able to add 1 or 2 engraved characters on certain styles. Please email customerservice@jewlr.com with the specific item style code and the engraving so that we can look into this for you and...

Yes, you’ll need: An UK-issued debit or credit card To be 18+ years old An UK billing address An SMS-capable phone number A total purchase between £35 and £2,500...

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...

Klarna currently accepts most major debit and credit cards including Mastercard and Visa. Please note, American Express and prepaid cards are not accepted.

Yes, we offer Payment Plan options. Please visit Payment Plans for more details.

Our payment options include Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Klarna. We do not accept cash, cheques, nor Cash on Delivery.

Klarna has you covered. If the value of the return is more than the total amount due, then we settle the remaining payments first and refund you any remaining amount. If the value of the return is...

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

You can sign up by clicking the 'My Account' button If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your...

To receive a coupon code, subscribe to our newsletter, and simply click the 'Get Your Code' link at the bottom of the page. You will also be among the first to receive information on new productions...

You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.

Yes - Promo codes are applied to items on sale.

We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.

Once your order has shipped, you’ll receive a delivery email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...