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Order Information

Placing an order

How Do I Check My Order History?
You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...
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What Are Add-On Or Bundle Items?
Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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Will The Code Be Applied To Items On Sale?
Yes - Promo codes are applied to items on sale.
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How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and delivery address associated with the order. We will then be able to...
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How Can I Reorder An Item?
If you wish to reorder a piece of jewellery you have purchased or re-create one you have received as a gift, please contact us at customerservice@jewlr.com, and our customer service agents will be...
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Can I Place An Order Over The Phone?
The best way to place an order is online so you can see your personalised item If you are having trouble, please call our Customer Service line at 0-800-368-7402 where our team will be able to help...
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Warranty

What Is Your Warranty?
We offer a free one-year warranty on all jewellery purchases against manufacturing defects and workmanship. Our Luxury Bridal Collection diamond engagement rings also include a free lifetime...
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Do You Offer A Warranty On Your Jewellery?
We offer a free one-year warranty on all jewellery purchases against manufacturing defects and workmanship. Our Luxury Bridal Collection diamond engagement rings also include a free lifetime...
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Can I Get An Item Repaired?
To request a repair, please use our Request Repair Form, or if you are unsure if your item falls under the manufacturer's warranty, contact our customer service team at 1-866-610-8482 with your order...
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What's Your Return Policy?
We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...
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Delivery

How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...
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How Do I Check My Order History?
You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...
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How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and delivery address associated with the order. We will then be able to...
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Changes to my order

Can I Cancel My Order?
To cancel an order, email us at customerservice@jewlr.com, or contact us at 1-866-610-8482. Our office is open Monday-Friday from 9am-5:30pm EST. Please provide your order confirmation number when...
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Can I Change My Engravings?
Yes – you can change your engraving on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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Can I Change My Gemstones?
Yes – If your order is still in production and has not yet been packaged or shipped then you can make a change to the gemstones you have selected on your order. Keep in mind that orders may be...
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Can I Change The Chain Length?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...
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Can I Change The Metal I Selected?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the metal you selected. Keep in mind that orders may be completed earlier than...
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How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...
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Repairs and Resizing

How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...
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Can I Select A Different Gemstone
Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...
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Can I Get An Item Repaired?
To request a repair, please use our Request Repair Form, or if you are unsure if your item falls under the manufacturer's warranty, contact our customer service team at 1-866-610-8482 with your order...
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How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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Can I Change My Ring Size?
Yes - you can change the ring size on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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Can I Change The Chain Length?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...
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Returns

How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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How do I return my purchase for a refund?
RETURN PROCESS To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an...
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What's Your Return Policy?
We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...
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Why Wasn't My Delivery Refunded?
Refunds are issued on returned items. Delivery is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....
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When Will I Get A Refund?
Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....
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Delivery

Who Do You Use To Ship Your Packages? (Logistics Partners)
We ship using FedEx, USPS and Canada Post in North America. In the UK we use Royal Mail and in Australia we use Auspost.
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Can I upgrade my delivery method after my order is processed?
Yes, you can upgrade your delivery method, as long as your order has not been shipped, and if expedited delivery options are available for your address. To upgrade your delivery method, please click...
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Can I Change My Delivery Address?
If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...
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Where Is My Order?
Once your order has shipped, you’ll receive a delivery email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...
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Why Wasn't My Delivery Refunded?
Refunds are issued on returned items. Delivery is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....
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Do You Offer Free Delivery?
Yes! We offer FREE standard delivery in the US, Canada, UK and Australia.
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Engravings

Can My Engraving Be Longer?
We are able to add 1 or 2 engraved characters on certain styles. Please email customerservice@jewlr.com with the specific item style code and the engraving so that we can look into this for you and...
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Payment Types

What Type Of Payment Do You Accept?
Our payment options include Visa, Mastercard, PayPal, Apple Pay, and Google Pay. If you wish to pay with multiple credit cards, please call our customer service and our team can assist you. Payment...
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What Is Klarna?
Klarna is an alternative payment method that offers Jewlr shoppers a quick and easy shopping experience. Learn more.
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How Does Pay In 3 Work For Klarna?
Pay Later In 3 allows you to spread any purchase between £35 and £2,500 over 3 interest-free instalments. Your first payment is taken when the order is processed and the remaining 2 are automatically...
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What Are The Requirements To Use Klarna in the UK?
Yes, you’ll need: An UK-issued debit or credit card To be 18+ years old An UK billing address An SMS-capable phone number A total purchase between £35 and £2,500...
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How Do I Redeem My Jewls
Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...
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Which Payment Methods Are Accepted By Klarna?
Klarna currently accepts most major debit and credit cards including Mastercard and Visa. Please note, American Express and prepaid cards are not accepted.
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Promotions

Why Was My Coupon Not Applied To My Order?
Coupons are applied to all Jewlr purchases in your cart except for add ons such as photo boxes, gift wrap or premium gifts.
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What Are Add-On Or Bundle Items?
Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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How Do I Sign Up For An Account?
You can sign up by clicking the 'My Account' button If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your...
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How Do I Get A Coupon Code?
To receive a coupon code, subscribe to our newsletter, and simply click the 'Get Your Code' link at the bottom of the page. You will also be among the first to receive information on new productions...
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Where Can I Get A Coupon Code?
You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.
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Will The Code Be Applied To Items On Sale?
Yes - Promo codes are applied to items on sale.
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Time to process

Where Is My Order?
Once your order has shipped, you’ll receive a delivery email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...
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When Will I Get A Refund?
Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....
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When Will My Order Be Processed?
Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...
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