Can I Select A Different Gemstone

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or make a change to your order. However, some orders may enter production sooner, and once production has started, no further changes or cancellations can be made.

To check your order status, use the Check Status link found in your order confirmation email or log in to your account on our website.

If your order has not yet entered production, we recommend requesting the change as soon as possible, as orders can move into production quickly. Please note that additional charges may apply depending on the gemstone selected.

To request a gemstone or birthstone change, click here.

If you have already received your jewellery and would like to change the gemstone or birthstone, you can submit a request using our repair form. Additional repair and delivery charges may apply.