General Questions

Jewlr is a leading online retailer of personalised custom made to order jewellery. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...

During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...

No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...

Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...

Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalise up to 12 pieces with multiple customizations, save them to your wish list, and share with your...

Add-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

Rest assured, your personal data is safe and secure. All existing customer accounts will be managed by Jewlr, and any pending transactions and requests will be fulfilled to the best of our ability....

We would like to express our sincere gratitude to our customers for your support. It has been a privilege serving you. We look forward to helping you find your forever pieces through our sister...

Customers can request access to their data or records by contacting our customer service team before the closure date. We will provide instructions on how to retrieve this information securely....

Please reach out to us at 1-866-610-8482 or help@jewlr.com.

Feel free to opt out of our mailing list here, however we'll still be providing all of your favourite pieces from One + Only through Jewlr.com!

We are pleased to offer professional repair and resizing services for all your jewellery purchases. For more information about ring resizing, please click here. To request a repair, please use our...

The best way to have your steel link strap adjusted is to take it to a jeweller or watch repair center to have it professionally sized to the perfect fit.

To adjust your mesh strap, you will first need a small flathead screwdriver. Place the end of your screwdriver into the hole in the clasp and use gentle downward pressure to pry the clasp open. Slide...

We offer a choice of adjustable quality strap styles, designed for the perfect fit: Leather Straps: Comfortable and classic, these straps are made of genuine leather and fit our 40mm, 36mm, and 32mm...

Sudden temperature changes can cause condensation under the watch crystal – this should dissipate on its own and not affect its operation. Also, the crystal on your watch may develop some surface...

Yes, all our watches include a free one-year warranty. This warranty covers manufacturer defects in the workmanship and material. For more details, please visit Warranty & Protection....

The best way to replace a watch battery is to take it to a professional jeweller or watch repair service. We do not recommend opening the back of your watch yourself, as this can damage the...

The number of Jewls you can earn per dollar spent depends on which level of the VIP Rewards program you have achieved. The different levels are Sapphire, Ruby, and the highest is Diamond. To learn...

Your Jewls will be returned to your account, and any additional funds you used to purchase your order will be returned in the original form of payment.

You can start collecting Jewls from the time you sign up and create your VIP Rewards account.

Yes, you will receive Jewls for every dollar you spend at Jewlr. To learn more about our rewards program please visit Jewlr VIP Rewards

Diamond is the highest level for VIP Rewards and can be achieved when you reach 8,500 Jewls. As a Diamond VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new...

Yes you will!