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Returns & Orders
30-Day Return Policy
JEWLR offers a 30-day return policy. You may return an item for a refund (minus Deductions) within 30 days of the original shipping date if the following conditions are met.
- The item must be returned in a new and unworn condition. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Items modified or re-sized are not considered new.
- The item must be postmarked within 30 days of the original shipment date.
- Items that have been resized, updated and/or repaired do not qualify for a refund.
- You are responsible for the return shipping cost and the goods are your responsibility until they reach our warehouse.
- Luxury Bridal Collection items must be shipped to Jewlr using Jewlr’s shipping provider.
- Promotional gifts must also be returned with your returned item.
- Your Luxury Bridal Collection diamond report must be returned with your One and Only Signature Collection item. $150 will be deducted from the Refund for missing or damaged reports.
- Returns without a JEWLR Return Merchandise Authorization will be refused upon receipt.
- Pendants purchased as a donation to any charitable organisation are not eligible for a refund - including, but not limited to, My Everyday Hero pendants.
- Non-jewellery and final sale items such asJewellery Cleaner and Jewellery Care Cloths are not eligible for a refund.
- Returns with missing paperwork or product will not be processed.
NOTE: Some special orders are non-returnable. We will inform you if an item cannot be returned before going ahead with your order.
Request Forms
Need to make a return or change your order? Use the request forms below to get started. For further assistance, please contact customer service at support@jewlr.com or 1800-152-125.
Request to Return
Complete this form to return an item you have purchased from Jewlr for a refund.
To be eligible for a refund, your item(s) must be in a new and unworn condition and be within 30 days of the original shipping date.
Return Request FormIf your order was placed prior to November 10, 2025, please click here to complete this form.
Request to Repair
Complete this form to submit a request to repair an item purchased from Jewlr.
All jewellery include a FREE 1-year manufacturer's warranty. We also offer repair services beyond the warranty period at an additional cost. For more information, please click here.
Repair Request Form
Request to Resize
Complete this form to submit a request to resize a ring purchased from Jewlr.
We offer ring resizing for a reasonable fee within 30 days of the original shipment date. This includes items that have engravings. To determine your correct ring size or for more information, please click here.
Resize Request Form
Request to Change Order
Complete this form to make a change or adjustment to a current Jewlr order in progress.
To be eligible to make an order change depends on where in the manufacturing process your order is when you make the request. Please note that any change may also delay your estimated shipment date.
Order Change Request FormFrequently Asked Questions
