General Questions

Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...

Add-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...

No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...

Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...

Jewlr is a leading online retailer of personalized custom made to order jewellery. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...

Our watches are water-resistant to either 3ATM or 5ATM, depending on the style you choose. 3ATM watches are splash resistant, okay for misting rain, splashing, and handwashing; 5ATM watches are rain...

By following a few simple steps, you can easily maintain the reliability and performance of your Jewlr watch. Here are a few quick tips to follow: Your watch can be cleaned with just a dab of fresh...

With some simple adjustments, our watch straps are designed to fit most wrist sizes. If you need help with your strap, visit our Watch Care page. To view our strap styles and fits, click here....

Store your watch in a cool, dry area out of direct sunlight. To learn more about caring for your Jewlr watch, please visit our Watch Care page.

On average, a new watch battery will last approximately two years.

Yes, all our watches include a free one-year warranty. This warranty covers manufacturer defects in the workmanship and material. For more details, please visit Warranty & Protection....

You can sign up by clicking the 'My Account' button and follow the steps. If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an...

You must continue to earn Jewls in order to maintain your VIP Rewards level. If you do not earn any Jewls in a 12-month period, your level will automatically be reset to Sapphire....

You will receive Jewls only on dollars spent. If you redeem Jewls toward a purchase, you will only receive Jewls for the balance paid after redemption.

If an order is returned and refunded, the Jewls earned from that order will be deducted from the account balance.

The Jewls you received from the cancelled order will be removed from your account balance.

As a Ruby VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, VIP-only sales, and free 2-day shipping. Ruby level is for members with 5000 to...