COMPANY LEARN ORDERING
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9am to 8pm EST
Saturday and Sunday
9am to 5:30pm EST
Placing an order
What Is An Extend Jewelry Accidental Damage (ADH) Protection Plan?
The Extend Jewelry ADH Protection Plan is in effect from day one alongside Jewlr’s manufacturer’s warranty and provides coverage for accidental damage, and defects in workmanship and/or materials,...
I Don’t Know If My Issue Falls Under The Warranty Or The Extend Protection Plan?
To determine if your issue is covered by our warranty or by Extend, please email our customer service team at firstname.lastname@example.org with your item code, and we will be happy to assist you. You...
Extend Has Offered To Replace My Item, Can I Request A Repair Instead?
Yes, you can request a repair instead of a replacement under your Extend Accident Protection plan. Extend will make the arrangements to have your item assessed by our jewelry professionals, and if...
If I Experience Complications During The Extend Claims Process, What Can I Do?
Please contact the Extend Customer Care Team in the Extend Claims Portal at customers.extend.com/claims or by phone at (877) 248-7707. Please click here to learn more about Extend ADH Protection...
How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...
Changes to my order
Repairs and Resizing
Who Do You Use To Ship Your Packages? (Logistics Partners)
We ship using FedEx, USPS and Canada Post in North America. In the UK we use Royal Mail and in Australia we use Auspost.