Warranty

What's Your Return Policy?
We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...
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What Is An Extend Jewelry Accidental Damage (ADH) Protection Plan?
The Extend Jewelry ADH Protection Plan is in effect from day one alongside Jewlr’s manufacturer’s warranty and provides coverage for accidental damage, and defects in workmanship and/or materials,...
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Do You Offer A Warranty On Your Jewelry?
We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship. Our One & Only Diamond Engagement Ring Collection also includes a free lifetime...
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I Don’t Know If My Issue Falls Under The Warranty Or The Extend Protection Plan?
To determine if your issue is covered by our warranty or by Extend, please email our customer service team at customerservice@jewlr.com with your item code, and we will be happy to assist you. You...
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Extend Has Offered To Replace My Item, Can I Request A Repair Instead?
Yes, you can request a repair instead of a replacement under your Extend Accident Protection plan. Extend will make the arrangements to have your item assessed by our jewelry professionals, and if...
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If I Experience Complications During The Extend Claims Process, What Can I Do?
Please contact the Extend Customer Care Team in the Extend Claims Portal at customers.extend.com/claims or by phone at (877) 248-7707. Please click here to learn more about Extend ADH Protection...
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What Are The Benefits Of An Extend Jewelry ADH Protection Plan?
Extend provides peace of mind and financial protection should there be accidental damage to your jewelry item. Additionally, when the manufacturer’s warranty expires, the Extend Jewelry ADH...
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What Do I Need To Provide If I File An Extend Claim?
Extend makes it easy to file a claim either through their online portal or call center. When filing a claim with Extend, you will simply need to provide either your contract ID, email address, or...
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Why Should I Add An Accidental Damage Plan?
This type of plan provides accident protection from damaged prongs, clasps, hinges, earring backs, and more. Extend plans are in effect from day one, and even extend your coverage from defects in...
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Can I Cancel My Extend Jewelry ADH Protection Plan And What Is The Refund Policy?
Yes, you may cancel your coverage at any time. You are entitled to a full refund within 60 days of purchase. After 60 days, you are entitled to a pro-rata refund on the unused portion of the service...
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How Many Times Can I Use The Extend Jewelry ADH Protection Plan?
As part of the Extend Jewelry ADH Protection Plan, you will either get your jewelry item repaired or you will get a single replacement of a like or comparable product should it become defective. This...
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What Is Your Warranty?
We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship. Our One & Only Diamond Engagement Ring Collection also includes a free lifetime...
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How Can I Purchase An Extend Jewelry ADH Protection Plan?
An Extend Jewelry ADH Protection Plan can be purchased during the checkout process online or by contacting our Customer Service Team at 1-866-610-8482. You can also purchase a Jewelry ADH Protection...
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Where Is My Extend Contract ID?
You will receive an email from Extend after purchasing a protection plan that includes the following details: Contract ID Warranty Term Length Coverage Dates Product Name If you did not receive an...
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What Products Are Covered By The Extend Protection Plan?
The Extend Jewelry ADH Protection Plan covers bracelets, earrings, necklaces, rings, charms and pendants, jewelry sets, anklets, brooches, and lapel pins. The Extend team and Jewlr work together to...
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Can I Get An Item Repaired?
We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...
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