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Order Information

Placing an order

How Do I Check My Order History?
You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...
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What Are Add-On Or Bundle Items?
Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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Will The Code Be Applied To Items On Sale?
Yes - Promo codes are applied to items on sale.
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Do you accept cash or checks?
Our payment options include Visa, American Express, Mastercard, Discover, PayPal, Amazon Pay, ApplePay, GooglePay, and Affirm. We do not accept cash, checks, nor Cash on Delivery....
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How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...
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How Can I Reorder An Item?
If you wish to reorder a piece of jewelry you have purchased or re-create one you have received as a gift, please contact us at customerservice@jewlr.com, and our customer service agents will be...
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Warranty

Do You Offer A Warranty On Your Jewelry?
We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship. Our Luxury Bridal Collection diamond engagement rings also include a free lifetime...
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Extend Has Offered To Replace My Item, Can I Request A Repair Instead?
Yes, you can request a repair instead of a replacement under your Extend Accident Protection plan. Extend will make the arrangements to have your item assessed by our jewelry professionals, and if...
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How Can I Purchase An Extend Jewelry ADH Protection Plan?
An Extend Jewelry ADH Protection Plan can be purchased during the checkout process online or by contacting our Customer Service Team at 1-866-610-8482. You can also purchase a Jewelry ADH Protection...
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How Many Times Can I Use The Extend Jewelry ADH Protection Plan?
As part of the Extend Jewelry ADH Protection Plan, you will either get your jewelry item repaired or you will get a single replacement of a like or comparable product should it become defective. This...
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If I Experience Complications During The Extend Claims Process, What Can I Do?
Please contact the Extend Customer Care Team in the Extend Claims Portal at customers.extend.com/claims or by phone at (877) 248-7707. Please click here to learn more about Extend ADH Protection...
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What Do I Need To Provide If I File An Extend Claim?
Extend makes it easy to file a claim either through their online portal or call center. When filing a claim with Extend, you will simply need to provide either your contract ID, email address, or...
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Delivery

How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...
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How Do I Check My Order History?
You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...
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How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...
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Changes to my order

How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...
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Can I Select A Different Gemstone
Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...
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How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...
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How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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Can I upgrade my shipping method after my order is processed?
Yes, you can upgrade your shipping method, as long as your order has not been shipped, and if expedited shipping options are available for your address. To upgrade your shipping method, please click...
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Can I Make A Change To My Order In Production?
If your order is still in production and has not yet been packaged or shipped then you can make a change to it. Keep in mind that orders may be completed earlier than indicated on our website so we...
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Repairs and Resizing

Can I Get An Item Repaired?
We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...
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Can I Change The Chain Length?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...
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Can I Resize My Tungsten/Cobalt/Ceramic Ring?
For Tungsten, Cobalt or Ceramic rings we offer an exchange program. Due to the nature of tungsten, cobalt and ceramic, we are unable to resize these rings. Please contact our customer service team...
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How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...
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Can I Select A Different Gemstone
Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...
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How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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Returns

How do I return my purchase for a refund?
RETURN PROCESS To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an...
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When Will I Get A Refund?
Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....
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Why Wasn't My Shipping Refunded?
Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....
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How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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What's Your Return Policy?
We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...
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Shipping

Can I upgrade my shipping method after my order is processed?
Yes, you can upgrade your shipping method, as long as your order has not been shipped, and if expedited shipping options are available for your address. To upgrade your shipping method, please click...
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Do You Offer Free Shipping?
Yes! We offer FREE standard shipping in the US, Canada, UK and Australia.
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Can I Change My Shipping Address?
If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...
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Who Do You Use To Ship Your Packages? (Logistics Partners)
We ship using FedEx, USPS and Canada Post in North America. In the UK we use Royal Mail and in Australia we use Auspost.
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Why Wasn't My Shipping Refunded?
Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....
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How Long Will It Take For My Order To Ship?
The shipping and processing times depend on the items you're ordering. All of the items on our website will have an estimated ship date. This date will indicate when the item is expected to be...
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Engravings

Can My Engraving Be Longer?
We are able to add 1 or 2 engraved characters on certain styles. Please email customerservice@jewlr.com with the specific item style code and the engraving so that we can look into this for you and...
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Payment Types

Does Affirm perform a credit check?
Yes, it does. When you first sign up for Affirm, it will perform a ‘soft’ credit check to determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score. For...
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What Is Klarna?
Klarna is an alternative payment method that offers Jewlr shoppers a quick and easy shopping experience. Learn more.
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How do I make payments on an order that I paid with Affirm?
Payments on your Affirm loan are made directly to Affirm. Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is due and the due...
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How Do I Redeem My Jewls
Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...
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Which Payment Methods Are Accepted By Klarna?
Klarna currently accepts most major debit and credit cards including Mastercard and Visa. Please note, American Express and prepaid cards are not accepted.
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What is the difference between SplitPay and Simple Financing with Affirm?
Simple Financing At Jewlr, you can choose Affirm as a payment method during checkout and seamlessly apply for a loan to pay for your items right then. You can choose to spread your payments out,...
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Promotions

What Are Add-On Or Bundle Items?
Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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How Do I Sign Up For An Account?
You can sign up by clicking the 'My Account' button If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your...
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How Do I Get A Coupon Code?
To receive a coupon code, subscribe to our newsletter, and simply click the 'Get Your Code' link at the bottom of the page. You will also be among the first to receive information on new productions...
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Where Can I Get A Coupon Code?
You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.
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Will The Code Be Applied To Items On Sale?
Yes - Promo codes are applied to items on sale.
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What Is Buy More Save More?
We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.
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Time to process

Where Is My Order?
Once your order has shipped, you’ll receive a shipping email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...
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When Will I Get A Refund?
Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....
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When Will My Order Be Processed?
Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...
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