We Are Here To Help
Our customer service department is currently located in Toronto, Canada (M3H 5T5) and staffed from 9am to 5:30pm (US/Canadian Eastern Standard Time) Monday to Friday. Between Nov 15 and Dec 25, we have extended holiday hours on weekends between 10am and 5pm (EST). After hours, please send us an email and it will be instantly delivered to one of our customer service representatives. Our customer service representatives are trained to assist you with helping you find that perfect item, selecting an appropriate gift for any occasion, personalization ideas, technical support and any post sales questions relating to repairs, returns and our warranty.
If you have a question or concern, please first consult our list of Frequently Asked Questions (FAQ).
Jewelry has been an integral part of fashion, life and love since before the middle ages. In today's modern society, the Internet has changed the way we live our lives. Whether it is the way we communicate at work, keep in touch with friends and family, or how we shop for goods and services, the online experience has enriched our lives. In 2009 a team of internet entrepreneurs decided that it was time to take the jewelry shopping experience to the next level by using the latest advancements in manufacturing and web technology to create a totally new way of buying and creating jewelry.
Our goal was to create an extraordinary online experience that gave shoppers the unique ability to create and visualize, in real time, rings, pendants, charms, and earrings, personalized to their exact requirements. Every style would be available in multiple metals, and every stone could be chosen from a wide selection of diamonds, birthstones, gemstones and Swarovksi Zirconia. Additionally, we would use laser engraving techniques to engrave names, messages, dates and other sentimental expressions to every item, to complete the personalized experience. Finally, the custom items would be manufactured in North America, in just a few days, and shipped directly to customers.
We recognized that to succeed we had to create unique designs, offer items that were value priced, have a no hassle return policy and we had to provide superb personalized customer support.
Since our humble beginnings we have grown to be one of the largest online Jewelers. We have tens of thousands of happy customers and we have delivered on our goal to provide an exceptional Jewelry shopping experience. Every Jewlr item is packaged in our signature Jewlr box and packaging. We offer fast Free Shipping to our customers in North America, UK and Australia and a no risk, no stress policy that allows returns up to 99 days after shipping. Every item comes with a stunning free gift as a small token of our appreciation.
Have you ever created your own personalized jewelry? It makes giving so much more real when you actually chose every part of the piece you’re giving to that special someone. Then you can say that it truly came from the heart.
We know that you’re not buying just a piece of jewelry – you’re trying to put how you feel into something that goes beyond words. That’s why you need something completely unique. Something that no one else has ever received. A One in a million gift.
With a personalized piece, you will combine stones, metal and engravings of any color and style you desire. Choose birthstones to represent loved ones, or pick their favorite stone. Decide on a style and metal to match their taste and your budget. Preserve memorable dates, precious names or special messages.
Become a Jewlr VIP Member to receive 10% off your first order and other exclusive offers.
Become a Jewlr VIP Member to receive 10% off your first
order and other exclusive offers.
Call us between 9am to 5:30pm Eastern Time Monday to Friday at 1-866-610-8482.
Or email us any time at firstname.lastname@example.org