Contact Us

Our Call Center is currently Closed

Our customer service phone lines are currently closed.

If you have questions about your order please email

If you need to make a change to your order, please provide your order number in an email to with the details of the change you would like to make.

If you want to have your ring resized, please have your jewelry certificate number and use this form Request Resizing Form to submit the request for resizing.

For any other questions or concerns, please first consult our list of Frequently Asked Questions (FAQ); otherwise please email us at

We Are Here To Help

We can be reached via email at or by phone at 1-866-610-8482 or +1-310-388-9637

Our customer service department is currently located in Toronto, Canada (M3H 5T5) and staffed from 9am to 5:30pm (US/Canadian Eastern Standard Time) Monday to Friday. After hours, please send us an email and it will be instantly delivered to one of our customer service representatives. Our customer service representatives are trained to assist you with helping you find that perfect item, selecting an appropriate gift for any occasion, personalization ideas, technical support and any post sales questions relating to repairs, returns and our warranty.

Common Questions

If you have a question or concern, please first consult our list of Frequently Asked Questions (FAQ).