Order Information

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

The best way to place an order is online so you can see your personalized item If you are having trouble, please call our Customer Service line at 0-800-368-7402 where our team will be able to help...

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...

Our payment options include Visa, Mastercard, and PayPal. We do not accept cash, cheques, nor Cash on Delivery.

To cancel an order, email us at customerservice@jewlr.com, or contact us at 1-866-610-8482. Our office is open Monday-Friday from 9am-5:30pm EST. Please provide your order confirmation number when...

Yes – you can change your engraving on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...

Yes – If your order is still in production and has not yet been packaged or shipped then you can make a change to the gemstones you have selected on your order. Keep in mind that orders may be...

Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...

Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the metal you selected. Keep in mind that orders may be completed earlier than...

Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...

An Extend Jewelry ADH Protection Plan can be purchased during the checkout process online or by contacting our Customer Service Team at 1-866-610-8482. You can also purchase a Jewelry ADH Protection...

You will receive an email from Extend after purchasing a protection plan that includes the following details: Contract ID Warranty Term Length Coverage Dates Product Name If you did not receive an...

We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...

The Extend Jewelry ADH Protection Plan is in effect from day one alongside Jewlr’s manufacturer’s warranty and provides coverage for accidental damage, and defects in workmanship and/or materials,...

To determine if your issue is covered by our warranty or by Extend, please email our customer service team at customerservice@jewlr.com with your item code, and we will be happy to assist you. You...

We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship. Our Luxury Bridal Collection diamond engagement rings also include a free lifetime...

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...

Yes we do, using USPS.

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...

We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...

Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...

For Tungsten, Cobalt or Ceramic rings we offer an exchange program. Due to the nature of tungsten, cobalt and ceramic, we are unable to resize these rings. Please contact our customer service team...

Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

To request a repair, please use our Request Repair Form, or if you are unsure if your item falls under the manufacturer's warranty, contact our customer service team at 1-866-610-8482 with your order...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...

RETURN PROCESS To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an...

We ship using FedEx, USPS and Canada Post in North America. In the UK we use Royal Mail and in Australia we use Auspost.

Yes, you can upgrade your shipping method, as long as your order has not been shipped, and if expedited shipping options are available for your address. To upgrade your shipping method, please click...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...

Once your order has shipped, you’ll receive a shipping email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...

Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

Yes! We offer FREE standard shipping in the US, Canada, UK and Australia.

We are able to add 1 or 2 engraved characters on certain styles. Please email customerservice@jewlr.com with the specific item style code and the engraving so that we can look into this for you and...

Yes, it does. When you first sign up for Affirm, it will perform a ‘soft’ credit check to determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score. For...

Yes, you’ll need: An AU-issued debit or credit card To be 18+ years old An AU billing address An SMS-capable phone number A total purchase between $35 and $2,500...

Click here to contact Klarna anytime for any additional questions. Please note that Klarna is an independent payment company and Jewlr has no influence over whether payments are accepted or not....

Yes, you’ll need: An UK-issued debit or credit card To be 18+ years old An UK billing address An SMS-capable phone number A total purchase between £35 and £2,500...

Yes, As a responsible lender, Klarna wants to make sure they are helping customers make the right financial decisions for their circumstances. Klarna performs a credit check when you first create a...

Payments on your Affirm loan are made directly to Affirm. Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is due and the due...

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

You can sign up by clicking the 'My Account' button If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your...

To receive a coupon code, subscribe to our newsletter, and simply click the 'Get Your Code' link at the bottom of the page. You will also be among the first to receive information on new productions...

You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.

Yes - Promo codes are applied to items on sale.

We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.

Once your order has shipped, you’ll receive a shipping email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...