Returns & Orders

30-Day Return Policy

JEWLR offers a 30-day return policy. You may return an item for a refund (minus Deductions) within 30 days of the original shipping date if the following conditions are met.

• The item must be returned in a new and unworn condition. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Items modified or re-sized are not considered new.
• The item must be postmarked within 30 days of the original shipment date.
• Items that have been resized, updated and/or repaired do not qualify for a refund.
• You are responsible for the return shipping cost and the goods are your responsibility until they reach our warehouse.
• Luxury Bridal Collection items must be shipped to Jewlr using Jewlr’s shipping provider.
• Promotional gifts must also be returned with your returned item.
• Your Luxury Bridal Collection diamond report must be returned with your One and Only Signature Collection item. $150 will be deducted from the Refund for missing or damaged reports.
• Returns without a JEWLR Return Merchandise Authorization will be refused upon receipt.
• Pendants purchased as a donation to any charitable organization are not eligible for a refund - including, but not limited to, My Everyday Hero pendants.
• Non-jewelry and final sale items such asJewelry Cleaner and Jewelry Care Cloths are not eligible for a refund.
• Returns with missing paperwork or product will not be processed.

NOTE: Some special orders are non-returnable. We will inform you if an item cannot be returned before going ahead with your order.