General Questions

Customer service is available Monday to Friday from 9:00 am to 5:30 pm Eastern Time. We are closed on the weekends but we do extend our hours during busy periods. For further assistance, please email...

Jewlr is a leading online retailer of personalized custom made to order jewellery. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...

During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...

No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...

Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...

Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...

Our watches feature mineral crystal glass, the most common type of watch crystal. It is made from silica and manufactured using regular tempered glass. This tempering process makes mineral-crystal...

To adjust your mesh strap, you will first need a small flathead screwdriver. Place the end of your screwdriver into the hole in the clasp and use gentle downward pressure to pry the clasp open. Slide...

All Jewlr watches are crafted to the specifications of your order and hand-assembled in our state-of-the-art facilities in North America. Jewlr guarantees that your timepiece is verified to be...

It is very unlikely that the colour will bleed from your leather watch strap, however, if your strap should get excessively wet, there is a possibility that the colour may run. If your watch strap does...

We offer a choice of adjustable quality strap styles, designed for the perfect fit: Leather Straps: Comfortable and classic, these straps are made of genuine leather and fit our 40mm, 36mm, and 32mm...

Store your watch in a cool, dry area out of direct sunlight. To learn more about caring for your Jewlr watch, please visit our Watch Care page.

The number of Jewls you can earn per dollar spent depends on which level of the VIP Rewards program you have achieved. The different levels are Sapphire, Ruby, and the highest is Diamond. To learn...

Your Jewls will be returned to your account, and any additional funds you used to purchase your order will be returned in the original form of payment.

You can start collecting Jewls from the time you sign up and create your VIP Rewards account.

Yes, you will receive Jewls for every dollar you spend at Jewlr. To learn more about our rewards program please visit Jewlr VIP Rewards

Diamond is the highest level for VIP Rewards and can be achieved when you reach 8,500 Jewls. As a Diamond VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new...

Yes you will!