Sunset O+O
What will happen to existing customer accounts?
Rest assured, your personal data is safe and secure. All existing customer accounts will be managed by Jewlr, and any pending transactions and requests will be fulfilled to the best of our ability....
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Is there anything else customers should know about the closure?
We would like to express our sincere gratitude to our customers for your support. It has been a privilege serving you. We look forward to helping you find your forever pieces through our sister...
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How can customers retrieve their data or records?
Customers can request access to their data or records by contacting our customer service team before the closure date. We will provide instructions on how to retrieve this information securely....
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How can customers contact support or seek assistance after the closure?
Please reach out to us at 1-866-610-8482 or help@jewlr.com.
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I want to opt out of your email lists, where can I do this?
Feel free to opt out of our mailing list here, however we'll still be providing all of your favourite pieces from One + Only through Jewlr.com!
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What if I need resizing/repair
We are pleased to offer professional repair and resizing services for all your jewellery purchases. For more information about ring resizing, please click here. To request a repair, please use our...
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What if I have an order in process?
We will complete all current orders before our closing date on March 1, 2024. After this date, all new orders can be made from Jewlr.com. For any further inquiries, please contact our customer...
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What if I want an item from this brand
Our sister brand Jewlr will carry all our ONE+ONLY products, check out our Luxury Collection at jewlr.com
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When will the business closing be effective?
Our business will officially close March 1st, 2024
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Will there be any updates on your refund and exchange policies?
Our refund and exchange policies will remain the same under our sister brand, Jewlr. We offer a 99-day return policy. If you are not completely satisfied with your purchase you may return it within...
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Why was it decided to close the business?
We have officially merged with our sister brand, Jewlr, to focus on bringing you the best possible personalized jewellery shopping experience. We look forward to continuing to help you create...
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