To cancel an order, email us at firstname.lastname@example.org, or contact us at 1-866-610-8482. Our office is open Monday-Friday from 9am-5:30pm EST. Please provide your order confirmation number when you email us or have it ready when you call. Our team will cancel the order and issue a refund to the original method of payment. Please allow 3-5 business days for your financial institution to post the funds back to your account.