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Yes, you can make a change to the stone(s) you selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different gemstone/birthstone for yourjewelry item, please click here

Yes, you can make a change to the metal you selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different precious metal (sterling silver, 10K or 14K white, yellow, or rose gold) for your jewelry item, please click here

Yes, you can make a change to the ring size you selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different ring size, please click here

Yes, you can make a change to the length of chain you have selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different chain length for your necklace, please click here

Yes, you can change the delivery address of your order as long as your order has not yet shipped. If your order has already been processed and shipped, we will not able to change the delivery address or reroute your order to another address for you. To change the Shipping address for your order, please click here

Yes, you can upgrade to express Shipping, if that option is available in your area, and as long as your order has not yet shipped. Express Shipping options are available for an additional charge. To upgrade to express Shipping, please click here

You can request a resizing of up to two full sizes on most rings, including engraved items, within 30 days of the original shipment date. There will be an additional charge for a re-engraving a ring base, and you will be responsible for related delivery costs. To have a ring resized, please click here

Due to the nature of tungsten, cobalt, and ceramic, we are unable to resize these rings.

Yes, you can have an item repaired. Your purchase is covered by a one-year warranty against manufacturing defects and workmanship. If your jewelry piece has been modified by an unauthorized Jewlr representative, the warranty becomes void. For more information about Jewlr's one-year warranty, please click here

To have your jewelry item repaired, please click here

You can return any item purchased at Jewlr, including engraved items for a full refund with our hassle-free, 99-day return policy. Returned items must be in a new and unworn condition, with the jewelry tag still attached. For more information about our return policy, please click here

To return your jewelry item, please click here

Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different gemstone for your jewelry item, please click here

Yes, you can select a different metal on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different precious metal (sterling silver, 10K or 14K white, yellow, or rose gold) for your jewelry item, please click here

Yes, you can make a change to an engraving. Please note that there may be additional charges, and you will be responsible for related delivery costs. To make a change to your engraving, please click here

If you need further assistance, please send us an email , including your order number and a summary of your concern. Our customer support agents will be happy to assist you.
If you would like to speak to one of our live agents, we are available Monday to Friday, 9:00 am–8:00 pm EST, and Saturday to Sunday, 9:00 am- 5:30pm EST, via LiveChat