Question 1

Do You Have Any Stores I Can Visit?

Accepted Answer

No. Jewlr is an online retailer. We produce our own products when an order is made.

Question 2

What Is A Wish List?

Accepted Answer

Jewlr’s Wish List is a convenient way to keep track of all those special items you want.

Question 3

What Are Add-On Or Bundled Items?

Accepted Answer

Add-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

Question 4

Where Is Jewlr Located?

Accepted Answer

Jewlr is based out of Toronto, Ontario, Canada. All of our jewelry is proudly made to order in the United States and Canada.

Question 5

Who Are You? What Makes Jewlr Unique?

Accepted Answer

Jewlr is a leading online retailer of personalized custom made to order jewelry.

Question 6

What Are Your Customer Service Hours?

Accepted Answer

Customer service is available Monday to Sunday from 9:00 am to 5:30 pm Eastern Time. For further assistance, please email customerservice@jewlr.com or call us at 1-866-610-8482.

Question 7

How Many Jewls Do I Get Per Dollar?

Accepted Answer

The number of Jewls you can earn per dollar spent depends on which level of the VIP Rewards program you have achieved. The different levels are Sapphire, Ruby, and the highest is Diamond.

Question 8

Do I Get My Jewls Or Money Back On A Return?

Accepted Answer

Your Jewls will be returned to your account, and any additional funds you used to purchase your order will be returned in the original form of payment.

Question 9

Can I Collect Jewls On Past Purchases?

Accepted Answer

You can start collecting Jewls from the time you sign up and create your VIP Rewards account.

Question 10

Do I Get Jewls On Orders If I Use A Discount Code?

Accepted Answer

Yes, you will receive Jewls for every dollar you spend at Jewlr.

Question 11

How Do I Achieve Diamond Status?

Accepted Answer

Diamond is the highest level for VIP Rewards and can be achieved when you reach 8,500 Jewls.

Question 12

Will I Get Jewls For Upgrading My Shipping?

Accepted Answer

Yes you will!

Question 13

How Do I Achieve Sapphire Status?

Accepted Answer

Sapphire is the entry-level for VIP Rewards and can be achieved simply by signing up. Sapphire level is for members with up to 4,999 Jewls.

Question 14

Do I Still Get Jewls On Items I Buy Using Jewls?

Accepted Answer

You will receive Jewls only on dollars spent. If you redeem Jewls toward a purchase, you will only receive Jewls for the balance paid after redemption.

Question 15

Is There A Limit To The Number Of Jewls I Can Collect?

Accepted Answer

There is no limit to the number of Jewls you can collect.

Question 16

Can I Lose My Rewards Status?

Accepted Answer

You must continue to earn Jewls in order to maintain your VIP Rewards level. If you do not earn any Jewls in a 12-month period, your level will automatically be reset to Sapphire.

Question 17

What Do I Get With Sapphire Status?

Accepted Answer

As a Sapphire VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, and VIP-only sales!

Question 18

What Happens To Jewls Earned If I Return My Order?

Accepted Answer

If an order is returned and refunded, the Jewls earned from that order will be deducted from the account balance.

Question 19

Why Can’t I Use My Jewls?

Accepted Answer

Once you have accumulated a minimum of 3,000 Jewls you will be able to redeem Jewls on your Jewlr order.

Question 20

What Can I Get With My Jewls?

Accepted Answer

Once you reach a minimum of 3,000 Jewls, you are able to redeem your Jewls toward purchases at Jewlr.

Question 21

What Happens To Jewls Earned If I Cancel My Order?

Accepted Answer

The Jewls you received from the cancelled order will be removed from your account balance.

Question 22

Do My Jewls Expire?

Accepted Answer

Yes - Jewls will expire after 365 days.

Question 23

How Do I Earn Jewls?

Accepted Answer

Once you have signed up for the VIP Rewards program you will receive a welcome bonus of 1,000 Jewls! You will earn Jewls for every dollar spent when you make a Jewlr purchase.

Question 24

How Do I Sign Up For An Account?

Accepted Answer

You can sign up by clicking the 'My Account' button and follow the steps.

Question 25

Do I Earn Jewls For The Original Price Or The Sale Price?

Accepted Answer

You will earn Jewls based on the final price you pay for an item. If an item is on sale, the Jewls will be calculated on the sale price.

Question 26

How Do I Redeem My Jewls?

Accepted Answer

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order.

Question 27

What Do I Get With Diamond Status?

Accepted Answer

As a Diamond VIP Rewards member, you will receive 14 Jewls for every dollar spent at Jewlr, early access to new products and exclusive offers, and free 2-day shipping.

Question 28

How Do I Achieve Ruby Status?

Accepted Answer

Ruby is the second level for VIP Rewards and can be achieved when you reach 5,000 Jewls.

Question 29

What Do I Get With Ruby Status?

Accepted Answer

As a Ruby VIP Rewards member, you will receive 12 Jewls for every dollar spent at Jewlr, early access to new products and exclusive offers, and free 2-day shipping.

General Questions

General Questions

Order Information

Jewelry Education

International Orders

General Questions

Order Information

Jewelry Education

International Orders

About Our Company

VIP Rewards