General Questions

About Our Company

What Is A Wish List?
Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...
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What Are Add-On Or Bundled Items?
Add-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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What If I Can't Send My Repair Back In Time?
During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...
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Do You Have Any Stores I Can Visit?
No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...
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What Are Your Customer Service Hours?
Customer service is available Monday to Friday from 9:00 am to 5:30 pm Eastern Time. We are closed on the weekends but we do extend our hours during busy periods. For further assistance, please email...
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Where Is Jewlr Located?
Jewlr is based out of Toronto, Ontario, Canada. All of our jewelry is proudly made to order in the United States and Canada.
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VIP Rewards

How Do I Sign Up For An Account?
You can sign up by clicking the 'My Account' button and follow the steps. If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an...
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Can I Lose My Rewards Status?
You must continue to earn Jewls in order to maintain your VIP Rewards level. If you do not earn any Jewls in a 12-month period, your level will automatically be reset to Sapphire....
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Do I Still Get Jewls On Items I Buy Using Jewls?
You will receive Jewls only on dollars spent. If you redeem Jewls toward a purchase, you will only receive Jewls for the balance paid after redemption.
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What Happens To Jewls Earned If I Return My Order?
If an order is returned and refunded, the Jewls earned from that order will be deducted from the account balance.
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What Happens To Jewls Earned If I Cancel My Order?
The Jewls you received from the cancelled order will be removed from your account balance.
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What Do I Get With Ruby Status?
As a Ruby VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, VIP-only sales, and free 2-day shipping. Ruby level is for members with 5000 to...
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