About Our Company

What Is A Wish List?
Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...
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What Are Add-On Or Bundled Items?
Add-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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What If I Can't Send My Repair Back In Time?
During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...
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Do You Have Any Stores I Can Visit?
No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...
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What Are Your Customer Service Hours?
Customer service is available Monday to Friday from 9:00 am to 5:30 pm Eastern Time. We are closed on the weekends but we do extend our hours during busy periods. For further assistance, please email...
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Where Is Jewlr Located?
Jewlr is based out of Toronto, Ontario, Canada. All of our jewelry is proudly made to order in the United States and Canada.
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Covid-19 Questions
Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...
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Does Jewlr Offer Ring Resizing?
Yes we offer one FREE resizing (within 2 full sizes) of your ring within 30 days of the original shipment date. This includes items that have been engraved, though there may be an additional charge...
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Who Are You? What Makes Jewlr Unique?
Jewlr is a leading online retailer of personalized custom made to order jewelry. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...
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