General Questions

Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...

Add-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...

No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...

Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...

Jewlr is a leading online retailer of personalized custom made to order jewelry. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...

All our watches include a free one-year warranty that begins on the shipment date. This warranty covers manufacturer defects in the workmanship and material. We have also partnered with Extend to...

To adjust your mesh strap, you will first need a small flathead screwdriver. Place the end of your screwdriver into the hole in the clasp and use gentle downward pressure to pry the clasp open. Slide...

Our watches feature mineral crystal glass, the most common type of watch crystal. It is made from silica and manufactured using regular tempered glass. This tempering process makes mineral-crystal...

The best way to replace a watch battery is to take it to a professional jeweler or watch repair service. We do not recommend opening the back of your watch yourself, as this can damage the...

All Jewlr watches are customizable. Depending on the style of watch you choose, you can personalize the following components: Watch Size Case and dial Metal color Watch strap Case engraving For more...

To keep your leather strap in good condition we recommend keeping your watch away from water whenever possible and removing your watch while sleeping. You can also use a mild leather treatment to...

You can sign up by clicking the 'My Account' button and follow the steps. If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an...

You must continue to earn Jewls in order to maintain your VIP Rewards level. If you do not earn any Jewls in a 12-month period, your level will automatically be reset to Sapphire....

You will receive Jewls only on dollars spent. If you redeem Jewls toward a purchase, you will only receive Jewls for the balance paid after redemption.

If an order is returned and refunded, the Jewls earned from that order will be deducted from the account balance.

The Jewls you received from the cancelled order will be removed from your account balance.

As a Ruby VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, VIP-only sales, and free 2-day shipping. Ruby level is for members with 5000 to...