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General Questions

About Our Company

What Are Your Customer Service Hours?
Customer service is available Monday to Friday from 9:00 am to 5:30 pm Eastern Time. We are closed on the weekends but we do extend our hours during busy periods. For further assistance, please email...
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Who Are You? What Makes Jewlr Unique?
Jewlr is a leading online retailer of personalized custom made to order jewelry. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...
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What If I Can't Send My Repair Back In Time?
During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...
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Do You Have Any Stores I Can Visit?
No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...
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Covid-19 Questions
Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...
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What Is A Wish List?
Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...
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Sunset O+O

What if I have an order in process?
We will complete all current orders before our closing date on March 1, 2024. After this date, all new orders can be made from Jewlr.com. For any further inquiries, please contact our customer...
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When will the business closing be effective?
Our business will officially close March 1st, 2024
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Why was it decided to close the business?
We have officially merged with our sister brand, Jewlr, to focus on bringing you the best possible personalized jewelry shopping experience. We look forward to continuing to help you create...
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What will happen to existing customer accounts?
Rest assured, your personal data is safe and secure. All existing customer accounts will be managed by Jewlr, and any pending transactions and requests will be fulfilled to the best of our ability....
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What if I need resizing/repair
We are pleased to offer professional repair and resizing services for all your jewelry purchases. For more information about ring resizing, please click here. To request a repair, please use our...
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What if I want an item from this brand
Our sister brand Jewlr will carry all our ONE+ONLY products, check out our Luxury Collection at jewlr.com
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Watches

What is the watch crystal made of?
Our watches feature mineral crystal glass, the most common type of watch crystal. It is made from silica and manufactured using regular tempered glass. This tempering process makes mineral-crystal...
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How do I adjust the mesh strap length?
To adjust your mesh strap, you will first need a small flathead screwdriver. Place the end of your screwdriver into the hole in the clasp and use gentle downward pressure to pry the clasp open. Slide...
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Where are Jewlr watches made?
All Jewlr watches are crafted to the specifications of your order and hand-assembled in our state-of-the-art facilities in North America. Jewlr guarantees that your timepiece is verified to be...
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Can the color of the leather strap bleed?
It is very unlikely that the color will bleed from your leather watch strap, however, if your strap should get excessively wet, there is a possibility that the color may run. If your watch strap does...
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What kind of straps do you carry?
We offer a choice of adjustable quality strap styles, designed for the perfect fit: Leather Straps: Comfortable and classic, these straps are made of genuine leather and fit our 40mm, 36mm, and 32mm...
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How should I store my watch?
Store your watch in a cool, dry area out of direct sunlight. To learn more about caring for your Jewlr watch, please visit our Watch Care page.
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VIP Rewards

How Many Jewls Do I Get Per Dollar?
The number of Jewls you can earn per dollar spent depends on which level of the VIP Rewards program you have achieved. The different levels are Sapphire, Ruby, and the highest is Diamond. To learn...
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Do I Get My Jewls Or Money Back On A Return?
Your Jewls will be returned to your account, and any additional funds you used to purchase your order will be returned in the original form of payment.
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Can I Collect Jewls On Past Purchases?
You can start collecting Jewls from the time you sign up and create your VIP Rewards account.
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Do I Get Jewls On Orders If I Use A Discount Code?
Yes, you will receive Jewls for every dollar you spend at Jewlr. To learn more about our rewards program please visit Jewlr VIP Rewards
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How Do I Achieve Diamond Status?
Diamond is the highest level for VIP Rewards and can be achieved when you reach 8,500 Jewls. As a Diamond VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new...
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