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About Our Company
Who Are You? What Makes Jewlr Unique?
Keep ReadingJewlr is a leading online retailer of personalized custom made to order jewelry. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...
Where Is Jewlr Located?
Keep ReadingJewlr is based out of Toronto, Ontario, Canada. All of our jewelry is proudly made to order in the United States and Canada.
What Is A Wish List?
Keep ReadingJewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...
What Are Add-On Or Bundled Items?
Keep ReadingAdd-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
What Are Your Customer Service Hours?
Keep ReadingCustomer service is available Monday to Friday from 9:00 am to 5:30 pm Eastern Time. We are closed on the weekends but we do extend our hours during busy periods. For further assistance, please email...
What If I Can't Send My Repair Back In Time?
Keep ReadingDuring the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact [email protected] with your order number so that we can provide an...
VIP Rewards
What Do I Get With Ruby Status?
Keep ReadingAs a Ruby VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, VIP-only sales, and free 2-day shipping. Ruby level is for members with 5000 to...
What Do I Get With Sapphire Status?
Keep ReadingAs a Sapphire VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, and VIP-only sales! To learn more about our rewards program, please visit...
Can I Lose My Rewards Status?
Keep ReadingYou must continue to earn Jewls in order to maintain your VIP Rewards level. If you do not earn any Jewls in a 12-month period, your level will automatically be reset to Sapphire....
Do I Still Get Jewls On Items I Buy Using Jewls?
Keep ReadingYou will receive Jewls only on dollars spent. If you redeem Jewls toward a purchase, you will only receive Jewls for the balance paid after redemption.
What Happens To Jewls Earned If I Return My Order?
Keep ReadingIf an order is returned and refunded, the Jewls earned from that order will be deducted from the account balance.
What Happens To Jewls Earned If I Cancel My Order?
Keep ReadingThe Jewls you received from the cancelled order will be removed from your account balance.
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