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Return Policy


At Jewlr, we are committed to the health and safety of our staff and community. In order to play our part in reducing the spread of COVID-19 and keep our employees & their families safe, we have temporarily reduced our order capacity as our staff work from home. As a result, returns may take longer than usual to process. If you need to return an item, please contact help@jewlr.com for assistance.


We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any) within 99 days of the original shipping date.

  • Any item purchased from Jewlr can be returned, including engraved items!
  • The item must be returned in a new and unworn condition.
  • The item being returned must have the jewelry tag attached
  • Items which have been resized, updated and/or repaired do not qualify.
  • You will be responsible for the return shipping cost


We have extended our FREE ring resizing period until January 15, 2022, for all orders placed after November 10, 2021.

We offer one FREE resizing within two full sizes of your ring, including engraved items. Please note there may be an additional charge for re-engraving, and you will be responsible for any related shipping costs. If you require a resizing of more than two full sizes, or you are beyond the free resizing period, we would still be happy to complete your resizing for a reasonable fee.

To have a ring resized, please follow the link to our Request Resizing Form.


To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an optional shipping label (shipping label available for US customers only) for a nominal charge (the cost of the label will be deducted from your refund). If you require assistance, please email us at help@jewlr.com

Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweler are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.


The item being returned must have the jewelry tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.

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