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Changes to my order

Can I upgrade my delivery method after my order is processed?

Yes, you can upgrade your delivery method, as long as your order has not been shipped, and if expedited delivery options are available for your address. To upgrade your delivery method, please click...
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Can I Change My Delivery Address?

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...
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How Do I Exchange An Item?

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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How Do I Find My Order Number?

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...
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How Do I Check My Order Status If I Don't Know My Order Number?

If you need help finding your order number, you can first check the Check Status link found in your order confirmation email. This will allow you to view your order details and current status. If you...
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Can I Select A Different Gemstone

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or make a change to your order. However, some orders may enter production sooner, and once...
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Can I Change My Engravings?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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Can I Cancel My Order?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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Can I Change My Ring Size?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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Can I Change The Chain Length?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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Can I Make A Change To My Order?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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Can I Change My Gemstones?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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Can I Make A Change To My Order In Production?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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Can I Change The Metal I Selected?

Please note that you typically have up to 48 hours after submitting your order to request a cancellation or a change to your order. However, some orders may enter production sooner, and once...
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