Order Information

Jewlr is a new kind of jewelry company designed specifically for online shopping. We do not have any physical stores. Online you can create and visualize the jewelry you personalize and then you can...

Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...

There are no receipts put in the box so that it can be shipped directly to someone as a gift. The only receipt you will receive is by email with the order confirmation email....

Coupons are applied to all Jewlr purchases in your cart except for add ons such as photo boxes, gift wrap or premium gifts.

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

Yes - Promo codes are applied to items on sale.

We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...

The Extend Jewelry ADH Protection Plan is in effect from day one alongside Jewlr’s manufacturer’s warranty and provides coverage for accidental damage, and defects in workmanship and/or materials,...

To determine if your issue is covered by our warranty or by Extend, please email our customer service team at customerservice@jewlr.com with your item code, and we will be happy to assist you. You...

Yes, you can request a repair instead of a replacement under your Extend Accident Protection plan. Extend will make the arrangements to have your item assessed by our jewelry professionals, and if...

Please contact the Extend Customer Care Team in the Extend Claims Portal at customers.extend.com/claims or by phone at (877) 248-7707. Please click here to learn more about Extend ADH Protection...

Extend provides peace of mind and financial protection should there be accidental damage to your jewelry item. Additionally, when the manufacturer’s warranty expires, the Extend Jewelry ADH...

Yes we do, using USPS.

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...

To cancel an order, email us at customerservice@jewlr.com, or contact us at 1-866-610-8482. Our office is open Monday-Friday from 9am-5:30pm EST. Please provide your order confirmation number when...

If your order is still in production and has not yet been packaged or shipped then you can make a change to it. Keep in mind that orders may be completed earlier than indicated on our website so we...

Yes – you can change your engraving on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...

Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the metal you selected. Keep in mind that orders may be completed earlier than...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

For Tungsten, Cobalt or Ceramic rings we offer an exchange program. Due to the nature of tungsten, cobalt and ceramic, we are unable to resize these rings. Please contact our customer service team...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...

Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...

Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...

We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

RETURN PROCESS To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an...

We ship using FedEx, USPS and Canada Post in North America. In the UK we use Royal Mail and in Australia we use Auspost.

Yes we do, using USPS.

The shipping and processing times depend on the items you're ordering. All of the items on our website will have an estimated ship date. This date will indicate when the item is expected to be...

Yes! We offer FREE standard shipping in the US, Canada, UK and Australia.

Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...

We are able to add 1 or 2 engraved characters on certain styles. Please email customerservice@jewlr.com with the specific item style code and the engraving so that we can look into this for you and...

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...

Jewlr offers a Jewlr E-Gift card which is an electronic gift card that can be used online at Jewlr. It is the convenient and easy gift to give when you’re late or when you just don’t know what to...

Our payment options include Visa, American Express, Mastercard, Discover, PayPal, Amazon Pay, ApplePay, and GooglePay. If you wish to pay with multiple credit cards, please call our customer service...

Our payment options include Visa, American Express, Mastercard, Discover, PayPal, Amazon Pay, ApplePay, GooglePay, and Affirm. We do not accept cash, checks, nor Cash on Delivery....

Simple Financing At Jewlr, you can choose Affirm as a payment method during checkout and seamlessly apply for a loan to pay for your items right then. You can choose to spread your payments out,...

To sign up for Affirm, you must meet the following criteria: Be 18 years or older (19 years or older in Alabama or if you are a ward of the state in Nebraska); Provide a valid U.S. or APO/FPO/DPO...

You can sign up by clicking the 'My Account' button If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your...

Coupons are applied to all Jewlr purchases in your cart except for add ons such as photo boxes, gift wrap or premium gifts.

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

Yes - Promo codes are applied to items on sale.

We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.

You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.

Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Once your order has shipped, you’ll receive a shipping email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...